Orders on cromptonsignaturestudio.com can only be cancelled before
they are packaged for shipping. Once products are out for delivery
from our warehouse or delivered to you and accepted as accurate
and as per the original order, there is no refund or exchange
possible.
Customers should contact their issuer bank if the order cancelled
was placed on EMI. Any interest or Closure fees assessed on EMI
cancellation will not be borne by “BBTPL”.
If the order which has been cancelled was placed at a special
price, under cash back, exchange, upgrade or any other offer, the
same offer benefit can be availed on a new transaction only post
successful processing of refund. The new transaction should also
meet all offer terms to be eligible for offer benefits again.
In a rare case if a cancelled order is still delivered, please
raise a return request within 24 hours via mail on
support@cromptonsignaturestudio.com Return will be taken only if
product is not activated and not used with the Brand Seal intact.
To return any items that are damaged or not as per your original
order, please return at the time of delivery to the delivery
person or Inform our customer care within 24 hours from the time
of the product delivery.
All damaged items or items not as per your order that are to be
returned must be accompanied by a copy of the original receipt and
in the same condition at the time of delivery, otherwise the same
will not be taken back.
Please note that we cannot offer exchanges or refunds on any open
package or used products.
Please allow one to three weeks from the day you return your
damaged package or an item not as per your order, for your refund
request to be processed. You will be contacted once your return is
complete.